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Quality Measures – Business Service Center Employment (Sheltered Employment)
| SHELTERED EMPLOYMENT | ACTUAL PERFORMANCE | |||
| MEASUREMENT | INDICATOR | FY09 | FY10 | FY11 |
| Personal Growth | % of Program Participants Meeting Yearly Objectives |
85% | 87% | 82% |
| Stability | % of Program Participants in Attendance |
90% | 79% | 80% |
| Program Participant Satisfaction |
% of Satisfied Responses on the Satisfaction Survey |
89% | 93% | 98% |
| Growth | Units of Service1 | 10,260 | 8,123 | 6,805 |
- Units of service are defined as one day of program participation by an individual.
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