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Quality Measures – Business Service Center Employment (Sheltered Employment)

SHELTERED EMPLOYMENT ACTUAL PERFORMANCE
MEASUREMENT INDICATOR FY09 FY10  FY11
Personal Growth % of Program
Participants Meeting
Yearly Objectives
85%  87%  82%
Stability % of Program
Participants in
Attendance
90%  79%  80%
Program Participant
Satisfaction
% of Satisfied
Responses on the
Satisfaction Survey
89% 93%  98%
Growth Units of Service1 10,260  8,123  6,805
  1. Units of service are defined as one day of program participation by an individual.